Question 1

What is RideMarker?

Accepted Answer

RideMarker is a real-time shuttle tracking platform built for airport hotels. Guests scan a QR code in the hotel lobby to see a live map showing the shuttle's current location and estimated arrival time — no app download required. Drivers receive automatic SMS alerts when passengers are waiting.

Question 2

Do guests need to download an app?

Accepted Answer

No. Guests simply scan the QR code placed in the hotel lobby and the live tracking map opens instantly in their phone's browser. There is no app store visit, no download, and no account required.

Question 3

What devices does RideMarker work on for guests?

Accepted Answer

Any smartphone with a camera and a modern browser — iPhone, Android, or any other device. The passenger map is a responsive web app that works on all screen sizes.

Question 4

How accurate is the GPS tracking?

Accepted Answer

The shuttle location updates based on the driver's phone GPS. In open areas, GPS accuracy is typically within 5–10 meters. Accuracy may vary slightly in areas with tall buildings or underground tunnels.

Question 5

How often does the shuttle location update?

Accepted Answer

The passenger map refreshes the shuttle position every 60 seconds, giving guests an up-to-date view without requiring a real-time data connection. This keeps operational costs low while providing reliable tracking.

Question 6

How long does it take to set up RideMarker?

Accepted Answer

Most hotels are live in under 30 minutes. Creating your hotel profile and adding stops takes about 5 minutes. Installing and pairing the driver app takes another 2–3 minutes. Printing and placing the QR code takes 1 minute.

Question 7

Do I need an IT department to install RideMarker?

Accepted Answer

No. RideMarker is entirely self-service. The onboarding wizard guides you through every step — no technical knowledge required. If you can fill out a form and print a page, you can set up RideMarker.

Question 8

What kind of phone does the driver need?

Accepted Answer

Any Android smartphone will work. The driver uses a web-based app — there is no app store installation required. The phone needs a data connection (WiFi or cellular) and location services enabled.

Question 9

Does RideMarker work with iOS for drivers?

Accepted Answer

The driver app currently works best on Android. iOS background location restrictions can affect tracking reliability. iOS driver support is on our roadmap.

Question 10

How does the QR code system work?

Accepted Answer

Each hotel gets a unique QR code that links directly to their custom tracking page. Print it and place it anywhere guests wait — lobby, elevator, front desk, or shuttle stop signs. When guests scan it, they see the live shuttle map for your property.

Question 11

How much does RideMarker cost?

Accepted Answer

Plans start at $49/month for the Basic plan (1 shuttle). The Standard plan is $99/month (up to 3 shuttles, includes SMS driver alerts). The Premium plan is $149/month (unlimited shuttles, white-label branding). All prices are per month with no setup fees.

Question 12

Is there a free trial?

Accepted Answer

Yes. All plans include a 30-day free trial with no credit card required. You can set up your hotel, test the driver app, and share the tracking link with guests before ever entering payment details.

Question 13

Can I cancel anytime?

Accepted Answer

Yes. There are no long-term contracts. You can cancel your subscription at any time and your account will remain active until the end of the current billing period.

Question 14

Can I switch plans?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any time from your dashboard. Upgrades take effect immediately; downgrades take effect at the next billing cycle.

Question 15

Are there setup fees?

Accepted Answer

No. There are no setup fees, no installation fees, and no onboarding charges. You only pay the monthly subscription.

Question 16

How do driver SMS alerts work?

Accepted Answer

When a guest scans the QR code and requests a pickup, or when passengers have been waiting beyond a configurable threshold, the system automatically sends an SMS to the driver's phone. No radio calls or manual dispatch needed.

Question 17

Can I track multiple shuttles at once?

Accepted Answer

Yes. The Standard plan supports up to 3 shuttles and the Premium plan supports unlimited shuttles. Each shuttle gets its own unique pairing code and appears independently on the management dashboard.

Question 18

Can I customize the tracking page with my hotel's branding?

Accepted Answer

Yes. You can upload your hotel's logo during onboarding and it will appear on the guest-facing tracking page. The Premium plan adds full white-label options including custom domain support.

Question 19

Can guests see which terminal the shuttle is heading to?

Accepted Answer

Yes. The tracking page shows the shuttle's current position, the planned route stops (including airport terminals), and the estimated arrival time at each stop.

Question 20

Does RideMarker work for routes beyond the airport?

Accepted Answer

Yes. While RideMarker is optimized for airport hotel shuttles, it works for any fixed-route shuttle service. You can configure any stops you need — terminals, parking lots, remote locations, or connecting transit hubs.

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Setup & Technical

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